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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish causes of relationship dysfunction
   • Observe, identify and document behaviour patterns and roles in relationships
   • Identify and document communication patterns in relationships
   • Identify chronic patterns of behaviour
   • Identify crisis events in the context of counselling practice
2. Address conflict resolution needs
   • Evaluate the effectiveness of different styles and techniques of communication
   • Apply therapeutic approaches to maximise conflict resolution
3. Apply referral processes and procedures, as appropriate
   • Identify and document the range of support services available in the community
   • Identify and document appropriate referral opportunities to specific agencies or personnel as required
   • Develop referral documentation, including specific information

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate underpinning knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include knowledge of Definitions of relationship Divorce settlement Restraining order Injunctions Abuse Violence Neglect Bankruptcy Criminal action Types of relationships Values and attitudes to relationships of specific groups Stages in intimatesexual relationships Conflict of values in relationships Conflict of needs in relationship Loss and grief in relationships

Essential skills It is essential that competence be demonstrated in analysing relationship issues The candidate must be able to Establish causes of relationship dysfunction Address conflict resolution needs Apply referral processes as required In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Apply communication and counselling skills Apply conflict resolution skills Analyse client information Refer appropriately

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit will be most appropriately assessed in the workplace or in a simulated work context and under the normal range of workplace conditions It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice is encouraged with other units of competency relating to counselling practice Resources required for assessment include access to an appropriate workplace andor simulation of realistic work environment where assessment can take place relevant legislation and regulations organisation policy protocols and procedures
Method of assessment	For valid and reliable assessment of this unit competency should be demonstrated in a range of situations which may include continuous assessment in a setting that simulates the conditions of performance described in the elements performance criteria and relevant aspects of the Range Statement of the unit written questioning relevant case studies andor scenarios

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Roles may include:	Power behaviours Obsessive behaviour Self-deceiving behaviours Controlling behaviour
Behaviour patterns include:	Withdrawal Aggression Passivity Passive-aggression
Communication patterns include:	Isolation Alienation Verbal abuse Blame
Crisis events may include:	Loss of income, bankruptcy Pregnancy, abortion, adoption Separation, divorce, custody Death, illness, disability

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